Policy for Personalized Products
Every JollyJubilant item is made specifically from the photos and options submitted with the order. For this reason, personalized products are generally final sale and cannot be returned because of a change of mind.
When We Can Help
Please contact us if your order arrives:
- damaged in transit;
- with a manufacturing defect;
- missing parts; or
- different from the confirmed product and customization details.
Report an Issue Within 7 Days
Email baimao003@outlook.com within 7 days of delivery. Include your order number, a description of the issue, clear photos of the item and photos of the outer packaging when damage occurred during shipping.
Review and Resolution
We will review the information provided. If the issue is confirmed, the available resolution may include replacement parts, a remake, a replacement or a refund to the original payment method, depending on the circumstances.
Items That Are Not Eligible
- Change of mind after production begins;
- incorrect photos, spelling, selections or other information submitted by the customer;
- minor color differences caused by lighting or screen settings;
- normal variations inherent in a customized brick-style interpretation; or
- damage caused after delivery through misuse or improper handling.
Order Changes and Cancellations
Contact us as quickly as possible if you need a change. We may be able to help before production starts. Once production begins, changes and cancellations are generally unavailable because materials and labor have already been committed to the personalized order.