Return & Exchange Policy
We want you to love your custom brick figures! If you're not completely satisfied with your purchase, we're here to help.
Our Guarantee
Due to the customized nature of our products (each figure is made specifically for you), we have specific return policies. Please read carefully before placing your order.
Return Eligibility
✅ We Accept Returns For:
- Damaged or Defective Items: If your custom brick figure arrives damaged or with manufacturing defects
- Wrong Item Received: If you receive a figure different from what you ordered
- Missing Parts: If your order is incomplete
❌ We Cannot Accept Returns For:
- Change of mind or buyer's remorse
- Incorrect customization details provided by the customer (e.g., wrong photo uploaded, wrong name spelled)
- Minor color variations due to monitor display differences
- Items damaged due to improper handling after delivery
Return Process
- Contact Us: Email support@yourdomain.com within 7 days of receiving your order
- Provide Evidence: Include photos of the damaged/defective item and your order number
- Wait for Approval: Our team will review your request within 2 business days
- Return Instructions: If approved, we'll provide return shipping instructions
- Refund or Replacement: Once we receive the returned item, we'll process your refund or send a replacement
Refund Options
| Situation | Refund Method | Processing Time |
|---|---|---|
| Damaged/Defective Item | Full refund or free replacement | 5-10 business days |
| Wrong Item Received | Full refund or free replacement | 5-10 business days |
Important Notes
- Return shipping costs are covered by us only for damaged/defective/wrong items
- Refunds will be issued to the original payment method
- Please package returns securely to prevent damage during transit
- We reserve the right to deny returns that don't meet our policy criteria
Exchanges
Due to the custom nature of our products, we generally don't offer exchanges for different designs. However, if you received a defective item, we'll gladly send a replacement of the same design at no extra cost.
Questions?
For any questions about returns or exchanges, please contact us at support@yourdomain.com.