Ordering & Customization
How do I order a custom brick figure?
Choose a product, select the available options, upload clear photos and complete checkout. Our team reviews the submitted photos before production.
What photos work best?
Use clear, well-lit, front-facing photos with the person or pet fully visible. Avoid blur, heavy filters, deep shadows, sunglasses and covered facial features. If you want a specific outfit represented, make sure it is visible in the photo.
Will I receive a design proof?
No design proof is sent before production. Your order moves directly into production after the photos pass our quality check. If a photo is unclear or information is missing, we will contact you.
Can I change or cancel my order?
Contact us as soon as possible at baimao003@outlook.com. Changes or cancellations may be possible before production begins. Once production has started, personalized orders generally cannot be changed or cancelled.
Production & Delivery
How long does production take?
Production typically takes 4 business days after your photos are accepted. Monday–Saturday normally count as production business days, excluding Chinese public holidays.
How long does U.S. delivery take?
U.S. delivery typically takes about 7 carrier business days after dispatch. Customs, public holidays, weather and carrier disruptions can add time.
How do I track my order?
When tracking becomes available, it will be sent to the email address used at checkout. Tracking may take a short time to show movement after the shipping label is created.
Products & Support
What is the difference between round-face and square-face styles?
Round-face designs have a softer, friendlier portrait look. Square-face designs have a more geometric, classic brick-inspired appearance. The product title and collection identify the selected face style.
Can I order people and pets together?
Yes. Browse our Pet Figures collection for dog, cat and person-with-pet options.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery at baimao003@outlook.com. Include your order number and clear photos so we can review a replacement or refund under our Returns & Refunds policy.