Frequently Asked Questions
🔧 Ordering & Customization
Q: How do I order a custom brick figure?
A: Simply choose your product, upload a clear photo, select your preferred style and options, and complete checkout. Our team will transform your photo into a custom brick figure!
Q: What kind of photo should I upload?
A: We recommend:
• Clear, front-facing photos with good lighting
• High-resolution images (at least 1000x1000 pixels)
• Full body or half-body shots work best
• Avoid blurry, dark, or heavily filtered photos
Q: Can I customize the clothing and accessories?
A: Yes! You can choose from various outfit styles, colors, and accessories. Some products also allow custom text on the base.
Q: What if I want to change my order after placing it?
A: Contact us within 24 hours of placing your order. Once production begins, changes may not be possible.
📦 Production & Shipping
Q: How long does it take to make my custom figure?
A: Each figure is handcrafted with care. Production typically takes 3-5 business days before shipping.
Q: How long does shipping take?
A:
• United States: 7-15 business days
• Europe: 10-20 business days
• Rest of World: 15-25 business days
See our Shipping & Delivery page for details.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $69 (US), $100 (Europe), and $150 (rest of world).
Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number. You can use this to track your package on our website or the carrier's site.
💰 Payment & Pricing
Q: What payment methods do you accept?
A: We accept PayPal and all major credit cards (Visa, MasterCard, American Express) through our secure Stripe payment system.
Q: Is my payment information secure?
A: Absolutely! We use SSL encryption and never store your full credit card details. All payments are processed through secure, PCI-compliant payment gateways.
Q: Will I be charged customs fees?
A: International orders may be subject to customs duties or import taxes depending on your country's regulations. These fees are the responsibility of the buyer.
🎁 Product & Quality
Q: What are the figures made of?
A: Our figures are made from high-quality, non-toxic ABS plastic — the same material used in premium building blocks.
Q: Are these toys safe for children?
A: While made from safe materials, our custom figures contain small parts and are recommended for ages 6 and up. They are designed as collectible keepsakes rather than toys for young children.
Q: How big are the figures?
A: Standard figures are approximately 3-4 inches (7-10 cm) tall, depending on the style and design.
Q: What if my figure arrives damaged?
A: We take great care in packaging, but if your figure arrives damaged, please contact us within 7 days with photos. We'll arrange a replacement or refund. See our Return & Exchange policy.
🔄 Returns & Changes
Q: Can I return my custom figure?
A: Due to the personalized nature of our products, we can only accept returns for damaged, defective, or incorrect items. Please review our Return & Exchange policy for details.
Q: What if I don't like how my figure turned out?
A: We strive to create figures that closely resemble your photos. If you're unsatisfied with the quality, please contact us and we'll work to make it right.
📞 Still Have Questions?
Can't find what you're looking for? We're here to help!
📧 Email us at: support@yourdomain.com
⏰ Response time: Within 24 hours